Refund and Return Policy

NOOR ALDARB INFORMATION TECHNOLOGY NETWORK SERVICES

NOOR ALDARB INFORMATION TECHNOLOGY NETWORK SERVICES provides advanced IT solutions, including CRM development, Forex and Crypto solutions, payment gateway integrations, legal services, and custom software development. While we strive to meet customer expectations, we understand that situations may arise where refunds or returns are necessary. This Refund and Return Policy is created to ensure transparency, guide customers through the process, and ensure fairness in addressing refund and return requests.

By using our services, you acknowledge and agree to the terms of this policy.

1. Eligibility for Refunds and Returns
2. Non-Refundable Services
3. Refund Process
4. Timeframe for Refunds
5. Partial Refunds
6. Returns for Digital Products and Services
7. Refunds for Payment Gateway and API Integrations
8. Custom Services and Development Refunds
9. Refunds for Legal and Financial Services
10. Subscription-Based Services
11. Technical Failures and Service Downtime
12. Return and Refund Process for Digital Goods
13. How Refunds Are Processed
14. How to Request a Refund or Return
15. Special Circumstances for Refunds
16. Refunds for Miscommunications or Errors
17. Fraudulent Transactions and Chargebacks
18. Customer Responsibilities
19. Changes to This Refund and Return Policy
20. Contacting Us

Refunds or returns may be requested under the following conditions:

• Unfulfilled Service Agreement: If the service delivered does not meet the requirements or terms specified in the agreement or contract.
• Service Failure: If a service fails to function properly or does not meet agreed-upon quality standards.
• Service Cancellations: If the customer cancels the service request before work begins or before the service is fully rendered.
• Payment Errors: If an incorrect payment is processed, such as duplicate charges, overpayment, or an accidental transaction.

Refunds are not automatic and will be determined after a thorough investigation of the specific case.

Certain services are non-refundable due to their nature:

• Custom Software Development: Once the development process begins, no refunds will be issued. Custom developments, including CRM systems, Forex solutions, and Crypto platforms, are tailored to individual client needs.
• Completed Services: Once services are completed, and the final deliverables are provided (e.g., custom-built CRM systems, deployed solutions), refunds will not be granted.
• Legal and Financial Services: Due to the professional nature of legal and financial advisory services, once the service has been performed (such as consultations or advice provided), refunds are not available.
• Subscription or License Fees: Payments for ongoing software subscriptions, software licenses, and API access are non-refundable once the service has been activated.
• Third-Party Fees: Any fees paid to third-party service providers (such as API fees, payment gateway charges) are non-refundable.

Note: If services or products are not delivered according to the agreed terms, refunds may be considered, but custom work or intellectual property developed specifically for the client cannot be returned or refunded.

To request a refund or return, please follow the steps below:

1. Contact Us: Reach out to our customer support team via email or the contact form on our website.
2. Provide Necessary Information: Ensure you include the following:
   • Service purchased
   • Date of purchase and payment method
   • Transaction ID or invoice number
   • A detailed explanation for the refund or return request
   • Supporting documents or evidence (screenshots, error logs, etc.).
3. Review and Investigation: We will review your refund request, investigate the circumstances, and respond within 5-7 business days.

Refund requests will be processed as follows:

• Standard Processing Time: Refunds will typically be processed within 7-14 business days from the approval date.
• Payment Method Delays: Refunds may take an additional 5-10 business days to appear in your account, depending on your payment provider (bank, credit card, PayPal, etc.).

Refunds will always be issued using the same payment method originally used for the transaction unless otherwise agreed upon.

In certain situations, a partial refund may be issued:

• Service Cancellation: If a service is cancelled before completion, the refund will be based on the amount of work completed at the time of cancellation.
• Custom Development: For custom projects, a partial refund may be issued if the project is cancelled early or if work is not completed as promised.

Digital products and services (such as CRM systems, software licenses, and custom developments) are typically non-returnable. However, if the product or service fails to meet the specifications or functionality agreed upon, we will make every effort to fix the issue. If the issue persists, a refund or service extension may be considered.

Our website and services may contain links to external websites that are not operated by NOOR ALDARB INFORMATION TECHNOLOGY NETWORK SERVICES. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Refunds for payment gateway integrations or API integrations will be evaluated based on the following conditions:

• Failure to Meet Specifications: If the integration fails to meet agreed specifications or causes technical issues that cannot be resolved, a refund may be granted.
• Completed Work: If the integration was successfully completed, no refund will be granted unless there are significant errors or technical failures.
• Non-Functional Integrations: If the integration does not work as intended after all efforts to resolve the issues, a partial refund may be issued.

Refunds for custom development projects (e.g., CRM systems, Forex platforms) are generally not offered once work has started. However, in the case of:
• Project Cancellation: If the project is cancelled before work commences, a full refund may be issued.
• Failure to Meet Specifications: If the project fails to meet agreed-upon specifications or requirements, partial refunds may be offered.

Refunds for legal and financial services are not offered once the service is rendered, as these are advisory and professional services. However, if there is dissatisfaction with the service provided, clients are encouraged to contact us to resolve the issue or offer alternative solutions.

• Subscription Cancellations: If you cancel your subscription to any ongoing services, you will not be refunded for the current billing period. You will, however, continue to have access to the service until the end of the billing cycle.
• Renewals and Refunds: Refunds will not be issued for automatic renewals; however, cancellations may be processed for future cycles.

If technical issues or system downtime prevent the use of our services:

• Immediate Resolution: We will work to resolve the issue as quickly as possible. If we are unable to do so, we may offer a refund or service extension based on the circumstances.
• Service Downtime: If downtime exceeds 24 hours or impacts service delivery, we will provide compensation or partial refunds based on the duration and impact.

As digital goods cannot be physically returned, refunds for digital goods are only processed if there is a defect or failure to meet the specifications outlined in the agreement. All software, digital licenses, and development services are non-returnable.

Refunds will be issued through the same payment method used in the original transaction, including:

• Credit/Debit Cards: Refunds will be credited back to the same card.
• PayPal and Other Gateways: Refunds will be processed to the same account used for payment.
• Bank Transfers: Refunds will be made to the bank account that was used for the original payment.

To initiate a refund or return request:

• Contact Customer Support: Reach out to us by email at [Insert Email Address] or via our contact form.
• Provide Relevant Information: Include the invoice number, transaction ID, and a detailed explanation of the issue.

We will respond to your request within 5-7 business days and provide an update on your case.

• Force Majeure: In cases of natural disasters, political instability, or other unforeseen events, NOOR ALDARB INFORMATION TECHNOLOGY NETWORK SERVICES may temporarily suspend services. In such cases, refunds or service adjustments may be considered based on the severity of the situation.
• Customer Errors: Refunds will not be issued for errors made by the customer (e.g., incorrect order placement, misunderstanding of terms).

If there has been a misunderstanding or miscommunication regarding service specifications, we will work with the client to address the issue. If the error is on our part, we may offer a partial refund, rework the project, or offer service extensions.

• Fraudulent Transactions: NOOR ALDARB INFORMATION TECHNOLOGY NETWORK SERVICES will investigate any fraudulent transactions and take appropriate action, including reporting to relevant authorities and withholding services. Any chargebacks initiated by the customer may result in the termination of service access.
• Chargebacks: If a chargeback is filed, we will provide all necessary documentation to the bank or payment processor to dispute the claim.

• Provide Accurate Information: Ensure that all provided information (e.g., service specifications, payment details) is accurate and up to date.
• Timely Communication: If there are any issues with the service or product, contact us as soon as possible so we can resolve the matter promptly.

NOOR ALDARB INFORMATION TECHNOLOGY NETWORK SERVICES reserves the right to update this policy at any time. Changes will be communicated through updates posted on the website, and the effective date will be changed accordingly. We recommend reviewing this policy regularly.

For questions or concerns about this policy or to initiate a refund or return, please contact us:

NOOR ALDARB INFORMATION TECHNOLOGY NETWORK SERVICES
Email: support@nooraldarbit.com
Phone: +971585161655 
Address: 101, Aghaadir Building, 37 Al Mankhool Rd – Al Raffa – Dubai

This comprehensive Refund and Return Policy ensures that NOOR ALDARB INFORMATION TECHNOLOGY NETWORK SERVICES provides clear, consistent guidelines for refunds and returns across various services and products. It addresses all relevant situations, provides detailed procedures for customers, and protects both the company and the clients. As always, it is important to consult legal counsel to ensure compliance with consumer protection regulations in the relevant jurisdictions.Top of Form